When enrolling in certain fitness or performance class, participants may choose to set up automatic payments instead of paying month-to-month on their own. Selecting the automatic payment option provides ongoing enrollment and convenience but also requires adherence to the automatic payment policy outlined below. This policy governs billing, cancellation and related terms for those who opt into recurring payments, and will remain in effect until the participant properly cancels or changes their payment arrangement.
Performance / Fitness Classes
This policy outlines how members can manage their memberships, payments and account information. By enrolling in automatic payments, members agree to the terms below.
Registration Fee
All new members, who chose to enroll in autorenewal, are required to pay a non-refundable registration fee of $10 at the time of enrollment. Registration fees will also be enforced upon activation if a member pauses a membership and later resumes it or cancels a membership and later re-enrolls it. This fee covers account setup and administrative processing and is separate from membership or class fees.
Frequently Asked Questions
You may enroll in automatic payments by visiting the front desk in person at your DMU Clinic location.
Members will receive a payment receipt at the time of purchase for any membership or class. The receipt will clearly list the date of purchase. Memberships and applicable class access expire one month from the date of purchase, unless otherwise specified. Members are responsible for reviewing their receipt and monitoring their expiration date.
Members may request to pause their membership by visiting the RecPlex front desk in person or by contacting our Business and Finance department at 515-271-1530. All pause requests are effective as of the date notice is received and cannot be applied retroactively.
Members may cancel their membership at any time by visiting the RecPlex front desk in person or by contacting our Business and Finance department at 515-271-1530. All cancellation requests must be submitted prior to the next billing cycle to avoid additional charges. Upon cancellation, membership access will remain active through the end of the current paid billing period. Retroactive cancellations are not permitted, and previously processed charges will not be refunded.
Members may update their payment information at any time by contacting our Business and Finance department at 515-271-1530. All updates take effect immediately and will apply to all future charges.
The billing date is listed on the member’s payment receipt. All future charges will be processed automatically on the same date each month.
After evaluating multiple systems and incorporating client feedback over the years, we no longer offer an online customer profile or account page. This decision was made to simplify the experience for our subscribers. All payment receipts will be sent via email following each successfully-processed transaction for your records.