Discrimination is against the law.
Des Moines University Clinic (“DMU Clinic”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. DMU Clinic does not exclude people or treat them differently because of race, color, national origin, age disability or sex.
DMU Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats including large print, audio accessible electronic formats and other formats.
- Free language services to people whose primary language is not English
If you need these services, contact the DMU Clinic. If you believe that DMU Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Des Moines University Clinic
3200 Grand Ave., West Des Moines, IA 50312
515-271-1703
MedicalRecordsE-Mail@dmu.edu
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, DMU Clinic is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 | 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/complaints.
You Have the Right to an Interpreter
DMU Clinic has the ability to access qualified and experienced medical interpreters to better meet the needs of our Limited English Proficient (LEP) patients. We have on-demand access to medically qualified Interpreters in over 220 languages through the Proprio interpretation system. Through Proprio, DMU Clinic also offers Video Remote Interpreting services available for on-demand access to medically qualified interpreters in both American Sign Language (ASL) and Spanish.
Equipment (TDD, Telephone Device for the Deaf) for the hearing impaired is available for patients with a hearing deficit. Patients with speech disabilities may access a support telephone service available 24 hours a day. DMU Clinic also collaborates with the Braille Institute Library services to provide Talking Book Machines.
We have on-site Spanish interpreters during regular weekday work hours.
Whenever possible, appropriate LEP services will be arranged prior to patient arrival. All interpreter services are provided free of charge to our patients.
Accessibility
DMU Clinic is committed to providing a website that is accessible to the widest possible audience. We actively work with external experts to update the website by enhancing the accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation and screen readers. DMU Clinic is in the process of conforming to the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0.
Please note, links to third-party websites outside of dmuclinic.org are not maintained or controlled by DMU Clinic.
Our efforts are ongoing. We strive to have the website adhere to these guidelines and standards, but acknowledge that certain areas of the site are more challenging to convert.
Contact Us
If you have questions regarding this Notice, contact us at 515-271-1703.